If for any reason clients are not satisfied with an order, the item(s) can be returned within 14 days for a size/merchandise exchange or refund or store credit.
Clients must e-mail firstname.lastname@example.org within 14 days from the delivery date to request a Return Authorization Number (R.A.N.). This e-mail must include Order Number, Item Code(s) of the item(s) to be returned and state if the return is for a size/merchandise exchange or refund.
- Returns must be sent by the same courier that has delivered the parcel. Clients must write the Return Authorization Number on the Airway Bill, on the outside of the box and complete the AirWay Bill as per the instruction in the RAN E-mail. (The Courier will provide the Airway Bill to complete upon pick-up)
- Return shipping fees for a refund or partial refund, or for exchanged items as well, are entirely at client's expenses.
- Refunds will appear on the client's credit card statement within two billing cycles. (May vary from credit card company to credit card company.)
- The request of return must arrive within 14 days from the receiving day of the purchased items.
- Cancelled orders should be returned to
Via Petrosa 22 50019 Sesto Fiorentino (FI) Italia
- All items must be returned unused and in their original condition, as they were shipped from the original delivery country
- The returned item(s) must be in the same condition as sent, in their own boxes which cannot be used, damaged or altered in any way.
- In case of defective or incorrect merchandise, customers must follow the instructions above.The Glam Store reserves the right to request photographic support regarding defective or incorrect merchandise before authorizing a return for full reimbursement of shipping and import fees.
- All authorized returned merchandise is subject to re-entry inspection at the sole discretion of The Glam Store . Based on the condition of the return and/or the non-compliance of the Return Policy a 10% restocking fee may be deducted from the final refund.
- The Glam Store reserves the right to refuse returns that are unauthorized and/or not sent with the same courier from the original shipment as specified in the return instructions. If an unauthorized return is accepted, The Glam Store will deduct a 10% administrative/re-stocking fee from the refund.
- Pick-ups for all authorized returns with The Glam Store's courier account numbers must originate from the same country of the original shipment.